Your healing journey is personal — and your information is too. We're committed to keeping it that way.

Relay Health Inc. (“Relay,” or “Company,” or “we,” or “us,” or “our”) is committed to protecting and respecting your privacy and personal information. 

This Privacy Policy (“Privacy Policy” or “Policy”) applies to any personal information processed by us in our business, including on our website, mobile application, and other online or offline offerings (collectively, the “Services”) and explains our processing practices regarding the collection, use, and disclosure of your personal information when you access our Services and describes your privacy rights. By accessing the Services, you agree to our collection and use of your personal information as described herein and our Terms of Use. 

For purposes of this Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. It does not include de-identified or aggregate information, or public information lawfully available from governmental records. 

Personal Information We Collect and Have Collected in the Past 12 Months – Sources and Categories

‍In the 12 months preceding the date of this Policy, we have collected your Personal Information when you accessed our Services and through other interactions with us, subscribed to our social media accounts, requested information about our Services or products, emailed or called us, registered for an account, placed an order for purchase, received points or other membership rewards, completed a survey or membership form, submitted a review or evaluation of our Services and/or our products and services, or voluntarily provided information to us through our Services, email, or phone call. We will continue to collect your Personal Information from the same sources. 

The categories of Personal Information we have collected from these sources during the 12 months preceding the date of this Policy, and will continue to collect, include the following:  

• Personal Identifiers: Name, email address, telephone numbers, billing and shipping addresses, account log-in information (e.g., usernames and password), IP address, purchase history, images (e.g. if you choose to set a profile picture), contacts (if you choose to share progress updates with an external supporter), and other similar information and unique identifiers.
• ‍Commercial and Financial Information: Records of products ordered or considered; other purchasing or consuming histories; and credit or debit card information or other payment information. 
• ‍Internet or other electronic activity information: Device and browser type and information regarding your interactions with our Services and advertisements, including your browsing and search history on our Services and the length of time spent on certain pages of our Services, and other details about your browser, operating system or device. 
• Inferences derived from the categories of Personal Information above. 

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‍Purposes for Collection of Personal Information

‍We may use your Personal Information to personalize your experience with our Services, provide and update our Services, including any functionalities and features of our Services, provide our products and services or any information that you requested, process and fulfill your orders, provide surveys and/or research questionnaires related to your opinions of current or potential future services that may be offered, process your payment information, arrange and ensure delivery of services, communicate with you from time to time regarding your orders, account, activities on our Services and policy changes, and provide you with news and other information about the Company, advertisements, and other marketing or special promotions and offers of possible products and/or services that may be available to you. We may also use your Personal Information, including information about your use of our Services, to monitor and improve our Services; for internal business analysis; to prevent fraud or other activities that violate our Terms of Use or that are illegal; and to protect our rights and the rights and safety of our users or others. 

‍Disclosure of Personal Information For Business Purposes in the Past 12 Months

‍The following chart describes the categories of Personal Information that we disclosed to third parties for a business purpose in the 12 months preceding the date of this Policy:

‍Categories of Consumers’ Personal Information

• Personal identifiers: Name, email address, telephone numbers, billing and shipping addresses, account log-in information (e.g., usernames and password), IP address, and other similar information or unique identifiers.
• Internet or other electronic network activity information:  Device and browser type and information regarding your interactions with our Services, details about your browser, operating system or device.
• Commercial and financial information: Records of products ordered or considered; other purchasing or consuming histories; and credit or debit card information or other payment information.
• Images (e.g. if you choose to set a profile picture) and contacts (if you choose to share progress updates with an external supporter)

Categories of Third Parties With Which We Shared Personal Information for a Business Purpose

• ‍Service providers that assist us in operating, analyzing, and displaying content on our Services; provide business analytics information; provide website hosting and assist with other IT-related functions; provide marketing materials or special promotions; communicate with you via email or postal mail; deliver customer support; process your payment information; verify and manage customer information; provide security services and cloud-based data storage; and provide legal and accounting services.
• Service providers that provide data security services and cloud-based data storage; host our Services and assist with other IT-related functions; provide marketing materials or special promotions; and provide business analytics information.
• Service providers that assist us in processing your payment information to complete your orders and purchases; verify and manage customer information; deliver customer support; facilitate email communication; provide security services and cloud-based data storage; provide marketing materials or special promotions; provide analytics information; provide business analytics information; and provide legal and accounting services.

Additional Information About How We May Disclose Personal Information

We may share your Personal Information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property or safety of others, including to law enforcement agencies, and judicial and regulatory authorities. We may also share your personal information with third parties to help detect and protect against fraud or data security vulnerabilities. And we may share or transfer your personal information to a third party in the event of an actual or contemplated sale, merger, reorganization of our entity or other restructuring.

‍Sale of Personal Information

‍We do not, and have not, sold any Personal Information to third parties.

‍Our Use of Cookies and Analytics 

‍We may collect the aforementioned information through our use of cookies. Cookies are small, sometimes encrypted text files that are stored on computer hard drives by websites that you visit. They are used to help users navigate websites efficiently and provide information to the owner of the websites, as well as to customize users’ experience on our Services and monitor use of our Services. When you use our Services, we may place a “cookie” or other online tracking device (e.g. web beacons) that recognizes you.

You may set your browser to notify you when you receive a cookie. Many web browsers also allow you to block cookies. If you block cookies you may not be able to access certain parts of our Services. You can disable cookies from your computer system by following the instructions on your browser or at www.youradchoices.com.

We use Google Analytics to evaluate the use of our Services. Google Analytics uses cookies and other identifiers to collect information, such as how often users visit our Services, what pages they visit when they do so, and what other websites they visited prior to using our Services. Google Analytics may collect your IP address, data related to the device/browser you are using, and other information about your use of our Services. To learn more about how Google Analytics collects personal information, review Google’s Privacy Policy. 

‍Personal Information of Minors

‍Relay does not knowingly collect personal information from minors under 16 without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under 16, we shall immediately take the necessary steps to ensure that such information is deleted from our systems. Any minor under 16 must seek and obtain permission from a parent or guardian to use our Services.

‍Unsubscribe or Opt-Out

‍All users and/or visitors of our Services have the option to discontinue receiving communications from us, including but not limited to emails, newsletters, or text messages. To discontinue or unsubscribe from receiving such communications from us, please contact us at support@joinrelay.app or contact our customer service at (385) 410-4256, or text STOP to cancel any automated messages. If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.

‍Data Retention

‍We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period, the amount, nature and sensitivity of your Personal Information are considered, together with the necessity and purposes for the processing (including, whether such purposes can be achieved through other means) and the potential risk of harm from unauthorized use or disclosure of the personal information. In exceptional cases (e.g., in pending litigation matters or where the law requires us to) your Personal Information may need to be kept for longer periods of time.

‍Links to Other Web Sites

‍Our Services may contain links to affiliates and other websites that are owned or operated by third parties. Relay is not responsible for any information that you provide on such sites and for their respective content, privacy policies, or security practices and procedures. To protect your information, we recommend that you carefully review the privacy policies of each and every website that you access. The aforementioned Privacy Policy applies only and solely to the information collected by our Services.

‍Security

‍We take every precaution to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy by maintaining adequate physical, procedural and technical safeguards to prevent any loss, misuse, unauthorized access, disclosure or modification of your Personal Information. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information that you provide to us nor can we prevent all security breaches or incidents. 

‍Changes to Privacy Policy

‍Relay reserves the right to modify this Privacy Policy at any time, so please review it frequently. If we make changes that materially affect our uses of your Personal Information or your privacy rights, we will announce the changes by providing a notice on our Sites and/or by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

‍Acceptance of Terms

‍Through the use of our Sites, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy. If you are not in agreement with our terms and conditions, then you should refrain from further use of our Sites. In addition, your continued use of our Sites following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

‍Accessibility

‍We are committed to ensuring that our communications are accessible to people with disabilities. To make accessibility-related or report barriers, please contact us at support@joinrelay.app.

‍How to Contact Us

‍If you have any questions or concerns regarding our privacy practices or this Privacy Policy, or if you wish to submit a request to exercise your rights as detailed in this Privacy Policy, please contact us at:

‍Relay Health Inc.

‍971 S University Ave. #1022, Provo UT 84601

support@joinrelay.app

(385) 410-4256